I work full-time at Dingwall Guitars, a small company in Saskatchewan that makes bass guitars. We had a problem: missed calls and a phone tree that didn't help anyone.
"Press 1 for sales, press 2 for repairs." But what if you're a customer who just wants to talk to someone? What if you don't know which department you need? You'd guess wrong, get transferred, leave a voicemail, maybe never hear back.
So I built an AI receptionist that actually talks to callers. Asks what they need. Figures out who can help. Transfers them directly or takes a real message. It's been handling our calls ever since.
Now I'm offering the same system to other businesses. I set it up, I maintain it, I'm the one who answers if you have questions. That's it.
— Simon